General FAQ

How do I pay for my order? There are a few payment methods you can use on our site: 1. Instant EFT 2. We accept all Visa and Master Credit/ Cheque cards. 3. Direct Bank Deposit 4. If you are unable to pay with the above methods please email us at At checkout you will be directed to Payfast's website, where you can select your preferred payment method. Payfast is one of South Africa's most secure payment gateways.

How much does delivery cost? Delivery costs are calculated at checkout and are dependent on where you are in South Africa and the order weight and size. We keep you updated via email on the status of your order by providing you with online tracking information.

How long does it take to get my order? Orders are typically delivered within 5-7 working days from the date the payment is processed. If 10 working days have passed and your order has not arrived please send us an email to and we will assist. Please remember that it will take longer for your order to reach you in a rural area.

My tracking code is not working? For any questions regarding your shipment, please contact the courier directly. It can take up to 24 hours for a courier to book a parcel into their hub. If no information is available, please wait a little while and try again.